Clean and Green

Tel: 0345 257 9121 Email: sales@cleanandgreen.info

Refund, Replacement & Cancellation Policy

Clean and Green (GB) Limited are suppliers of Janitorial Supplies predominantly supplying Business to Business, Hotels, Bars, Restaurants, Health Trusts, Public Sector Government Departments etc therefore please be aware that all our quoted prices are subject to VAT at the prevailing rate for delivery in the UK.

All transactions with Clean and Green (GB) Limited are carried out in Great British Pounds Sterling (?) unless otherwise previously agreed in writing.

Clean and Green (GB) Limited reserves the right to refuse any order request to purchase goods.

Transactions with Consumers

Private ?Consumers? located in the European Union, by law, have the right to cancel their order within seven working days from receipt of goods.

By notifying us in writing and by returning the goods to us in a good and resalable condition, unopened, unused and in the original packaging. We will refund the cost of the goods and the cost of delivery we have charged you (if any) within 30 days of receipt of the goods.

Our refunds policy does not affect your statutory rights. See our Terms and Conditions for further details.


Return & Refund Procedure

If you wish to return your order, you must notify us in writing (either by email or post) within 7 days of receiving your delivery.

You must then return the items to us within 21 days of such notification.

Upon receipt, we will issue you with a full refund.

Please note that we can only accept returned goods that are undamaged, in a re saleable condition and with the original packaging intact.

You will need to arrange the return yourself and meet any costs incurred Clean and Green (GB) Limited will not reimburse the return delivery costs to you.

All our products are guaranteed and you have the right to return any defective or faulty goods to us within 14 days of delivery (this does not affect your statutory rights).

We will provide you with either:

Please note that we cannot accept liability for the loss or damage of returned orders. WE CAN ONLY PROVIDE YOU WITH A REFUND IF THE GOODS ARE RETURNED TO US BY RECORDED DELIVERY.

DEFINITION

The definition ?Consumers? for the purpose of this policy means any person buying products from Clean and Green (GB) Limited who is the end user and is not buying the products to re sell or use in connection with their business.